Revision dated: 06/17/22
This Customer Rental Agreement (this “Agreement”) is a legal agreement between you, the customer, (“you” or “your”) and Luminary Signs. (“Luminary Signs", “we,” or “us”), establishing the terms and conditions under which you will rent 3 foot Marquee Letters, Numbers, Signs and receive related services from us through our website at www.luminarysigns.com.
Before you complete your website order checkout process, carefully read this customer rental agreement. By completing your order you are agreeing to be bound by and are becoming a party to this Agreement. If you do not agree to all the terms of this Agreement, you will not be permitted to rent Products from Luminary Signs.
BOOKING, PAYMENTS AND REFUNDS
You must pay the reservation cost in full to confirm your rental booking. If you need to cancel an already-booked reservation, you agree to pay cancellation fees amounting to:
50 percent of the contract price when you cancel earlier than three days before your scheduled delivery time, or
100 percent of the contract price when you cancel within three days of your scheduled delivery time.
You agree that once we've dispatched rentals from the Luminary Signs warehouse, refunds won't be granted under any circumstances. You also agree that you’ll pay for all of the services and equipment that we provide, including any damages, losses or modifications that you or your agents make.
Our letters, numbers, or other sign fixtures may be used outdoors in optimal weather. Should weather conditions forecast rain or strong winds, we ask they be moved inside to prevent damage fees. If for any reason you damage the letters with water our full replacement fees will be applied ($500.00 per letter).
For delivery eligibility, your delivery location must be within 50 miles of Luminary Signs located in Winamac, IN. Additional delivery fees may apply for deliveries outside of Winamac, IN town limits. Client is responsible for ensuring approved delivery dates and times with 3rd parties such as venues.
Upon receiving a delivery, you or your duly authorized agent must verify it in person. You agree to sign off with a Luminary Signs staff member acknowledging your receipt of the delivery and assumption of responsibility for the equipment. Luminary Signs will perform the setup and the takedown of each sign. If you receive equipment in a damaged or otherwise unusable state, you agree that you'll provide Luminary Signs with written or telephone notification before your event commences. You also waive your right to seek refunds or any other credits for such rentals if you fail to notify Luminary Signs of the problems in writing before the event. You acknowledge that Luminary Signs won't accept order modifications or equipment exchange requests after our delivery representatives have vacated the drop-off location.
LUMINARY SIGNS’ RESPONSIBILITIES
You acknowledge that Luminary Signs isn't responsible for breaches of the contract timeframe that are beyond our control, including traffic accidents, vehicular failures, regional security or any “acts of god”. The delivery schedule included in your contract is an approximation that doesn't constitute a guarantee.
The descriptions of the equipment that you rent may not perfectly match what you receive due to manufacturer variances, prior usage and other factors. Luminary Signs may also substitute rental equipment for other functionally similar offerings at our sole discretion.
ACCEPTABLE RENTAL USAGE
You agree not to sublease, rent out or otherwise attempt to loan for remuneration any equipment that you rent from Luminary Signs.
YOUR RESPONSIBILITIES CONCERNING DAMAGED EQUIPMENT
During the rental period, you agree that you'll cease using the equipment as soon as it becomes unsafe or you observe it in a state of disrepair. You'll notify Luminary Signs of the hazard immediately and continue taking reasonable steps to prevent persons and properties from sustaining injury or damage until our representatives personally relieve you of responsibility for the items.
LOSS, DAMAGE AND DESTRUCTION FEES
If any equipment suffers damage, loss or destruction, you agree to pay Luminary Signs the entirety of the necessary costs to replace it at retail value. Luminary Signs may let you pay the repair expenses for compromised goods at our sole discretion if we deem it possible and practical to restore them to their original pre-rental state. We reserve the right to charge $100 service fees for each occurrence of damage, including intentional modifications such as replacing light bulbs, sockets, repainting, rewiring or reconsturcting the Sign. We'll also bill you for any items that require excessive repairs or cleaning.
CHARGES AND EXTENSIONS
Except for deliveries made on Saturdays, we assess rental rates in 24-hour increments. You may request an extension of your rental period by contacting us in writing and obtaining our written approval beforehand. You agree to pay supplemental overtime rates while you retain possession of the equipment, but we may waive these additional charges for Saturday deliveries that you extend until the following Monday.
At the end of the rental period, you must return all of the equipment in a state identical to how you originally got it. You must:
Tie all cords as you received them with a twisty tie.
All the light bulbs must be physically in-tact.
Pack all other equipment, including attachments and parts, in the same crates and positions that they were in when you received them.
You agree to return the equipment to Luminary Signs yourself if it's in such a state that prevents pickup at the appointed time and place. You'll be charged extra penalties if you need us to retrieve any equipment outside of the original contract terms.
Within no more than two business days following the pickup date, Luminary Signs will furnish you with an invoice that details missing and damaged equipment. If you can’t locate missing equipment within 24 hours of receiving of such notice, you authorize us to automatically process a payment to the credit card that you provided.
If claims for damages, injury or loss arise concerning the equipment, its use, transportation, keeping, malfunction or loading, you agree to indemnify Luminary Signs. You also acknowledge that you're solely liable for any charges related to such claims or contract terms, including collection fees, attorney or court costs and expenses that Luminary Signs incurs while enforcing this Agreement.
By accepting this Agreement, you consent to its terms and conditions in full, and you acknowledge that they pertain to all Luminary Signs invoices regardless of whether such documents include their own terms.